Ochsenkopf

We accept secure payment via Visa and Mastercard.

Alltools WA uses third-party couriers to deliver orders across Australia. Freight costs and timeframes depend on weight, size, destination, and additional requirements such as tail lifts or handling dangerous goods.

Delivery Costs:

• Perth Metro: Parcels up to 25kg cost $20; pallet deliveries start at $60.
• WA Regional: Costs vary by zone, starting at $20 for parcels up to 25kg.
• Other States: Delivery fees differ by city and weight, e.g., $30–$50 for parcels under 20kg.

Delivery Timeframes:

• Perth Metro: Next business day.
• WA Regional: 3–5 business days.
• Other Metro Areas: 7–10 business days.
• Remote areas: Calculated case by case.

Conditions:

Delivery times are weekdays only and depend on courier availability. Some restrictions apply, such as no deliveries to PO Boxes or Parcel Lockers.

For full details, visit our Delivery Terms.

Currently, Alltools WA ships products only within Australia. For international customers, please contact the tool supplier directly or check for local distributors.

Below is a summary of our returns policy.

Returns Policy:

• Products can be returned within 7 days of receipt if unused, in original packaging, and accompanied by proof of purchase, reason for return, and contact details.
• Customers are responsible for return shipping costs.

Unwanted or Incorrect Purchases:

• Returns are accepted within 30 days of purchase if the product is unused, in brand-new condition, and in its original packaging.
• Shipping costs for incorrect purchases are at the customer’s expense.

Refunds and Store Credit:

• Refunds are processed within 2 business days of receiving returned items and are issued via the original payment method or as store credit.
• Refunds exclude shipping costs and are subject to inspection.

Warranty:

Manufacturer warranties apply to Australian residents only, with proof of purchase required. Warranty claims can be handled through authorised service agents.

For full details, review our Returns Policy.

We collect two types of personal information: Device Information and Order Information. Device Information includes details like your IP address, browser type, and browsing activity on our site, collected through cookies and similar technologies. Order Information includes details you provide when making a purchase, such as your name, address, payment information, and contact details.

How We Use Your Information:

We use your information to process orders, communicate with you, screen for fraud, and improve our site's performance and marketing.

Sharing Your Information:

Your information may be shared with trusted third parties like Google Analytics for insights or Stripe for payment processing. We also comply with legal obligations to share information when required.

Your Rights:

European residents can access, update, or delete their personal information. Contact us if you wish to exercise these rights.

For full details, read our Privacy Policy.